Returns and Exchanges

Before You Return a Product

Contact us through the contact form with your order number, the product's name and serial number, and what happened. We reply with the next step and, where a return is needed, the return instructions. Returns sent without instructions cannot be accepted. Products bought from a dealer or distributor are returned through that seller, under its return policy.

Returns

Standard-configuration products may be returned within 30 days of delivery, unused, in the original packaging and with every item supplied. A 15% restocking fee applies to non-defective returns, and return shipping is paid by the buyer.

Configured-to-Order Products

Products configured to your order, such as a WSANA custom configuration, are built for that order and can be returned only under the warranty.

Closeout Items

Closeout items are final sale.

Warranty Claims and Replacements

Warranty terms are stated in the Terms and Conditions. For products bought from a dealer or distributor, start the claim with that seller. When we ship a replacement before the claimed unit comes back, the claimed unit must reach us within 30 days. If it does not, the replacement is charged at the price paid, using the payment method authorized when the claim was opened.

Refunds

Approved refunds are issued to the original payment method within 10 business days of the returned product being received. Your bank or card issuer may take additional time to post the refund.